Case Study 3 Business IT Auditors



The situation

After years of major IT problems and tens of thousands of dollars spent on IT ‘fixes’, a major Toronto-area restaurant equipment and design company was feeling the financial impact of systems that just didn’t work. Their inventory system had been showing badly skewed numbers for years, forcing them to employ guesswork and manual counts. Workstations experienced bizarre problems and the phone system would occasionally go berserk.

The solution

This otherwise successful company came to Business IT Auditors with little hope of a solution. But an IT performance audit revealed a host of problems, including wiring that was in such a sorry state that a telephone wire had been cross-connected with a computer system network wire. Whenever the phone line rang, it sent 120 volts of power surging into chiopin loans the IT network, causing haphazard problems throughout the organization.

90% of infrastructure and process problems were eliminated within one month and business flourished.

Eight years later, our client bought a rival business and we helped them plan their move to the new telegramming loans location. We set up transfers of Internet and telephone services well ahead of time, and our inspection a week before the move showed everything in order. The day before the move, Business IT Auditors performed a final inspection and found eight out of nine wardens loans phone lines dead. After two 4:00 pm calls with Bell supervisors, we got a third supervisor and a crew onsite and had the phone lines back up and working by morning. The move itself went off without a hitch.

Results

After two well known IT isopropenyl loans service companies with fast-response road crews failed to fix major, persistent issues, our IT performance audit revealed the root problems. We fixed not only these issues, but also reduced costs through software and service consolidation, improved workflow and instituted procedures reinforcing good governance. Ten years on, we have a scarts loans thriving relationship. Our client depends on us for an average of one hour’s maintenance work per month, plus a yearly HealthCheck™.